How Formula E activated fans

On 21 June 2019, Foals played the first of two sold-out shows at London's Alexandra Palace, appearing to a 10,000-strong crowd touring the release of their fifth album, "Everything Not Saved Will Be Lost — Part 1".

Foals continued their reign as one of the UK's most beloved bands, and one with a live reputation that precedes them — Ally Pally was, of course, no exception (DIY Magazine; Clash).

But don't take our word for it - take a look for yourself:

Activating fan-contributed content to capture real audience behaviour

We've all been there, witnessing moments in live music that we feel compelled to capture and share.

But these snapshots are valuable. They create a stream of fan-contributed content, which provides a signal of what resonates most strongly among music buffs.

When activated effectively, this content becomes a powerful source of first-party behavioural intelligence, revealing what audiences choose to engage with and explore further — or ignore entirely.

A measurable window into live experience

Live music is one of the most visceral and memorable forms of engagement.

For those not present (or reliving the moment after the show) fan-contributed content provides a window not just into the experience itself, but into how audiences behave when emotion and attention are at their peak.

A single video might capture a highlight from the crowd, but its real value lies in what happens next.

Examples include how long people watch, what they interact with, and whether they choose to take further action — e.g., booking tickets for the next show.

Unfiltered behaviour, not polished performance

Fan-contributed content offers an unfiltered, first-person perspective, not only because it is more "authentic," but because it reflects how audiences naturally respond in real environments.

With a view from the crowd, it feels as though you're there yourself. And more than professional content, it allows the viewer to relate to and connect with the creator: "This is what the experience was like — see it from my perspective".

That lack of polish is valuable because it produces behavioural signals that are closer to reality. Audiences accept and engage with these imperfections because they mirror real experience, creating interaction patterns that reveal genuine interest rather than passive consumption.

An opportunity to understand what actually resonates

With a camera in every phone and a phone in every pocket, audiences continuously generate content that reflects what captures attention in the moment.

But the opportunity for brands isn't to collect more content, it's to understand how audiences interact with it.

Now more than ever, we're viewing experiences quite literally through the lens of others. Increasingly, experiences are discovered, revisited and evaluated through audience-shared moments, creating a measurable behavioural layer.

So what does this mean for brands?

Experience and emotion matter, of course, but what brands really need is clarity. Clarity on which moments capture attention, which formats sustain engagement, and which interactions influence what audiences do next.

Fan-contributed content is valuable to brands, rights holders and publishers, but less so in isolation.

Its value emerges when content is activated in consistent, portable branded formats that allow behaviour to be measured and compared over time.

Connecting content, behaviour and outcomes

By embedding fan-contributed content into branded formats — such as can be achieved with Amondo's Galleries — brands can observe how audiences respond in context, capturing first-party interaction data.

This behavioural insight connects content exposure to meaningful actions, giving brands clarity on what works, why it works, and what to amplify next.

If you're curious to see how this works in practise, check out our case studies here.

Premier League football club Watford FC made it through to the final round of this year's FA Cup, battling it out against Manchester City in a historic match at Wembley Stadium on 18th May 2019.

To bring supporters closer to one of the club's biggest moments in recent years, Watford FC wanted to showcase the fan experience across its digital channels.

The challenge

For football fans, attending a live match is an unforgettable experience. The roar of the crowd, the excitement of the game, and the shared passion of supporters make every match day special.

Capturing this energy and emotion online is a challenge, but when done well, it allows fans everywhere to relive the thrill and feel connected to Watford FC, whether in the stadium or at home.

Watford FC could rely on its fans to capture their experiences, but it was searching for a way to bring all of this fan content together under one roof, ensuring every supporter's voice could be seen and celebrated.

The solution

The sights and sounds of Wembley were showcased through a combination of fan-curated content, alongside carefully integrated branded and sponsored material.

Through Amondo's managed service, the best content from each of these streams was curated into an "FA Cup Hub" Gallery, which was embedded on the Watford FC website, as well as shared through social media channels. Watford fans could relive the experience by scrolling through a feed of highlights and interacting with tiles for a closer look.

By encouraging fans to participate through social media channels, the Gallery brought supporters together around Watford's FA Cup run, encouraging content creation while seamlessly incorporating brand partners into the live experience.

The results

Despite losing heavily to Man City, fans displayed an unwavering, fierce pride in their team, refusing to let the defeat crush their spirits or those of the players.

The Gallery was a tribute to this loyalty, capturing the support of Watford's fans in one of the biggest matches in the club's history.

The FA Cup Hub Gallery boosted session length and interaction rate on the Watford FC website. They saw a three times increase in page session length, a 9% brand content interaction rate, and an average of 3.6 content clicks per view.

It's a great example of how to marry digital content with live events. Football is an emotional sport that attracts diehard fans like nothing else, and it's essential to maintain fan loyalty throughout the ups and downs of a team's journey.

Driving fan engagement online strengthens the connection between the club and supporters, while also creating meaningful opportunities for brand partners.

What can we learn from the FA Cup Hub campaign?

A few takeaways to apply to your own experiential marketing campaigns:

To see more ways football teams are using Amondo, check out our case studies here.